Shipping & Delivery Policy

At Multifold, we specialize in software solutions, meaning we do not engage in physical product shipping. All our services and software are delivered digitally, with timelines discussed and agreed upon before the final order.

Delivery Process & Timeline

  • Each service or software solution has a specific estimated delivery time, which will be communicated before purchase.
  • Delivery timelines are flexible and depend on project requirements, client responsiveness, and collaboration efforts.
  • Any changes or delays will be discussed proactively with the client to ensure transparency and alignment with expectations.
  • Milestone-based deliveries may be implemented for complex projects to ensure systematic progress.

Client Responsibilities

  • Clients must provide all required information, access, and approvals needed to proceed with development and implementation.
  • Timely responses and active participation from the client are crucial to maintaining the agreed delivery schedule.
  • Any delay in necessary inputs or approvals from the client side may lead to adjustments in delivery timelines.

Revisions & Customization Requests

  • Any customization or additional requests made after the initial agreement may extend the delivery timeline.
  • Post-delivery revisions or updates will be handled based on predefined maintenance or support agreements.

Service Accessibility & Implementation

  • The software/service delivery will be completed through secure online channels (such as direct downloads, email communication, or dedicated cloud-based access).
  • Clients must ensure their systems meet the necessary technical requirements for seamless deployment and integration.
  • If additional support for implementation is required, our team will provide guidance based on the service agreement.

Commitment & Collaboration

  • We prioritize transparency and collaboration to ensure a successful project implementation.
  • Serious commitment from both parties is essential to meet expected deadlines.
  • Clients will be informed of any unforeseen circumstances that could impact the delivery schedule.

Changes & Delays

  • In some cases, delivery may take more or less time than initially committed due to technical complexities or evolving project requirements.
  • We strive to keep clients updated and adjust schedules accordingly based on mutual discussions.

Contact & Support

  • Clients can reach out to our team for any concerns regarding their service delivery.
  • Post-delivery support details will be shared based on the specific service agreement.

For further inquiries, feel free to contact us—we’re here to assist!